EP12 Terms & Conditions – A Complete Guide to Using Malaysia's Licensed Casino Platform

1 Acceptance of Terms and Conditions

These Terms & Conditions ("Terms") govern the relationship between you ("User" or "Member") and EP12 ("Platform", "us", "ep12") in relation to the use of the website, mobile application, and all services provided by ep12.

By accessing or using the ep12 platform in any way — including registering an account, making a deposit, playing games, or simply browsing the website — you agree to fully comply with and be bound by these Terms. These Terms constitute a legally binding agreement.

If you have any questions regarding these Terms, ep12's customer support team is available to assist you via live chat 24/7 in Bahasa Melayu.

2 Member Eligibility

To register and use the platform ep12, you must meet all of the following eligibility requirements:

• At least 21 years old at the time of registration and throughout their use of the platform.
• Possess full legal capacity to enter into a binding agreement.
• Not be located in any jurisdiction where online gambling is strictly prohibited.
• Registering solely on your own behalf – not on behalf of another person or business entity.
• Have never been convicted of an offence related to financial fraud or money laundering.
• Not currently be under a self-exclusion period from ep12 or any related gambling platform.

3 Registration & Account Management

Each individual is only permitted to hold one (1) account on the platform ep12. Having more than one account is a serious breach of these Terms and may result in the termination of all associated accounts along with the forfeiture of all balances and winnings.

• You are responsible for ensuring that all information provided during registration is accurate, complete, and up to date.
• Your ep12 account password is confidential, and it is entirely your responsibility to keep it secure.
• Ep12 will not be held responsible for any losses resulting from unauthorised access to your account caused by your own negligence.
• Any suspicious activity on your account must be reported to ep12 immediately.
• EP12 reserves the right to request identity verification (KYC) at any time, including copies of your identification card or other supporting documents.
• Accounts that have been inactive for 12 consecutive months may be subject to an inactive account management fee.

4 Deposits & Payment Methods

EP12 supports a wide range of local Malaysian payment methods for the convenience of our members:

• E-wallet: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
• Instant transfer: DuitNow
• Online banking (FPX): Maybank2u, CIMB Clicks, and other major Malaysian banks

Applicable deposit limits and conditions:

• The minimum deposit per transaction is RM 20.
• All deposits are processed and credited to your ep12 account instantly.
• EP12 does not charge any processing fees for deposits. However, third-party payment providers may apply their own fees.
• You may only deposit funds using a payment method registered in your own name. The use of another person's card or account is strictly prohibited.
• All deposits are made in Malaysian Ringgit (RM / MYR).
• EP12 reserves the right to impose daily, weekly, or monthly deposit limits based on the platform's risk assessment.

5 Withdrawals & Payment Processing

Withdrawal of winnings from the platform ep12 subject to the following conditions:

• The minimum withdrawal amount per request is RM 50.
• Withdrawals are processed within 5 to 30 minutes for regular members, and faster for VIP members.
• For security purposes and to prevent money laundering, withdrawals may only be made to the same payment method used for the deposit.
• The recipient name on a withdrawal must match the name registered on your ep12 account.
• EP12 reserves the right to place a hold on withdrawal requests for security review purposes, including KYC verification, where required.
• Bonus funds that have not met the wagering requirement are not eligible for withdrawal until that requirement is fulfilled.
• Failed withdrawals due to incorrect account information are entirely the member's responsibility.

6 Bonus & Promotion Terms

All bonuses, promotions, and special offers provided by ep12 are subject to the specific terms and conditions stated alongside each offer. The general terms applicable to all ep12 bonuses are as follows:

• Each bonus type carries a different wagering requirement — please review the relevant promotion terms before claiming.
• The welcome bonus is available to new members only, applicable to their first deposit and only if it has not been previously claimed.
• A member is only eligible to claim one bonus offer from each promotional category at any given time.
• The weekly cashback bonus is calculated based on net losses over a seven-day calendar period and credited every Monday.
• EP12 reserves the right to void any bonus claimed through irregular means, including the use of betting techniques deemed to constitute bonus abuse.
• The validity period for using a bonus is as stated in the relevant promotion's terms. Expired bonuses cannot be reinstated.
• Bonus value may not be transferred between accounts or converted directly to cash without fulfilling the wagering requirements.

7 Game Rules & Fairness

All games offered on the ep12 — covering video slots, live casino, card games such as Casino War and Two Hand Holdem, and table games including Live Roulette — operates using the following systems:

• Our RNG (Random Number Generator) system has been independently audited by internationally recognised certification bodies, ensuring genuine randomness in every spin and game outcome.
• The RTP (Return to Player) value for each game is as stated in the respective game information and has been verified by an independent body.
• Game outcomes cannot be influenced by ep12, other players, or any third party by any means.
• Any game result that has been completed and confirmed by the ep12 system is final and cannot be disputed.
• Technical disruptions during gameplay – such as internet disconnection – will be resolved in accordance with ep12's technical disruption policy in effect at the time of the incident.

8 Prohibited Player Conduct

Use of the platform ep12 is subject to fair conduct standards. The following activities are strictly prohibited and may result in the immediate suspension or termination of your account:

• Use of automated software, bots, scripts, or any tools designed to exploit or manipulate games.
• Colluding with other players to cheat or exploit the ep12 system in any way.
• Using the ep12 platform for money laundering.
• Providing false or misleading information during registration or in any communication with ep12.
• Making a deposit using a payment method that is not registered in your own name.
• Threatening, insulting, or behaving rudely towards ep12 staff or other players.
• Any attempt to hack, breach, or interfere with ep12's technical platform infrastructure.
• Creating multiple accounts for the purpose of claiming bonuses repeatedly.

9 Responsible Gaming

EP12 is fully committed to responsible gaming. We believe our platform should be used purely as a form of entertainment, and not as a source of regular income or a means of addressing financial difficulties.

• All members can set deposit limits (daily, weekly, monthly) through their account settings at any time.
• Session loss limits and play time limits are also available and can be activated with ease.
• Temporary self-exclusion options (1 month, 3 months, 6 months) or permanent exclusion are available to any member who needs a break from the platform.
• All self-exclusion requests take effect within 24 hours and cannot be reversed until the specified period has ended.
• EP12 provides information and links to professional support resources for players who may need help with gambling-related issues.
• Ep12 support staff are trained to recognise signs of problem gambling and can refer players to appropriate assistance.

For more information on the responsible gaming tools and resources provided by ep12, please visit the Responsible Gaming ours.

10 Privacy & Data Protection

Member privacy protection is a top priority for ep12. All personal data collected is used solely for platform operations, transaction processing, and compliance with regulatory requirements.

• All personal data and financial transactions are protected with 256-bit SSL encryption.
• Ep12 does not sell or share your personal data with third parties without your explicit consent, except where required under applicable Malaysian law.
• Cookies are used to enhance your browsing experience and can be managed through your browser settings.
• You have the right to request access to your personal data held by ep12 at any time.
• Data deletion requests may be submitted to the ep12 support team, subject to data retention requirements prescribed under Malaysian law.

For a more detailed understanding of how ep12 handles your personal data, please read Privacy Policy our full policy.

11 Account Suspension & Termination

EP12 reserves the right to suspend or terminate any member's account without prior notice under the following circumstances:

• Violation of any part of these Terms & Conditions.
• Confirmed or suspected fraud, money laundering, or other illegal activity.
• Failure to provide the requested identity verification (KYC) documents within the stipulated timeframe.
• Use of a payment method not registered in your own name.
• Bonus abuse or exploitation of technical vulnerabilities on the platform.
• Self-exclusion request submitted by the member themselves.

Members also have the right to close their own account at any time by contacting ep12's support team. Voluntary closures are typically processed within 24 to 48 hours, and any eligible balance will be refunded via the original payment method following a final review.

12 Limitation of Liability & Disclaimer

EP12 provides this platform on an "as is" and "as available" basis. While we continually strive to ensure the platform runs smoothly, the following liability limitations apply:

• Ep12 is not liable for any losses arising from third-party internet service disruptions, device malfunctions, or external factors beyond our control.
• Ep12's total liability to any member under any circumstances shall not exceed the amount deposited by that member in the 30 days preceding the claim.
• Ep12 makes no guarantee that playing on the platform will result in financial gains. Casino games carry real and inherent financial risk.
• Any information provided on the ep12 platform is for informational purposes only and should not be construed as financial or investment advice.

These Terms & Conditions are governed by applicable law, and any disputes shall be resolved through a mutually agreed arbitration process. Should any provision of these Terms be found invalid or unenforceable, all remaining provisions shall continue in full force and effect.